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AIRASIA: exactly how to get a REFUND for canceled or Rescheduled Flights

just last month, our flights from Taiwan to the Philippines were canceled by AirAsia since of the coronavirus/COVID-19-related travel ban imposed by the government. We were provided choices as well as we selected a full refund.

If you desire to request a refund for an AirAsia flight ticket, here’s exactly how to do it.

Hva er dekket i denne guiden?

Who can get a refund?
How to request a refund online
How to refund flight terminal tax or terminal fee
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Who can get a refund?

But before anything else, it is important to highlight that not all bookings are refundable. If you got your ticket from a promo or a seat sale, it is extremely likely that is non-refundable (and non-rebookable).

However, there are instances when you will be able to get a refund. If the reason you won’t be able to fly falls under any type of of the cases below, you may request for a refund.

Flight cancellation, when AirAsia cancels your flight

Flight rescheduling, when AirAsia moves your flight with at least a 3-hour difference

Double payment, when you are charged twice for the exact same booking (with the exact same booking number)

Duplicate booking, when you booked twice the exact same flight (with the exact same flight number, guests, as well as travel dates)

Medical cases, wherein you are unfit to travel because of serious injury, serious illness, or pregnancy of more than 35 weeks.

Death of a guest or instant household member of the guest.

In addition, you can likewise get a refund (whether in full or a part of your payment) if you’re flying to, from, or within countries with regional refund laws that supersede the airline’s usual policies. Some countries like South Korea, Indonesia (domestic), India (domestic) as well as the united states let clients to request a refund as long as it’s within the allowed time period.

In this post, we’ll focus on the very first four products above (1-4) since these are what we have personally experienced before.

How to request a refund online

All you requirement to do is chat with AVA (AirAsia online Allstar), which is their digital assistant. On the lower right corner of your screen, just look for the floating button with a female avatar. On desktop, you can see AVA right away. On the mobile version, you will requirement to click the assist icon very first (the icon with a concern mark) before it reveals AVA.

Visit www.airasia.com.

Tap on the floating AVA button on the lower right corner of your screen.

A chat box will appear. AVA will greet you as well as present a menu. Ignorer det. Instead, type REFUND.

On the next menu, select AIRASIA new REFUND REQUEST. A new menu will appear.

Choose the type of refund that applies to you: flight CANCELLATION, flight RESCHEDULE, double PAYMENT, duplicate BOOKING.

Read the reminders that AVA will share. You’ll be asked if you would like to proceed. select indeed if whatever looks great for you.

Enter the booking code. It’s the code with 6 letters. For refund because of flight cancellation or reschedule, you won’t requirement to submit anything else. For duplicate booking, you will likewise requirement to go into the booking number of the second booking. For double payment, you will be asked to submit credit history card statement or bank transaction statement, whichever applies to you.

Select the type of refund you prefer: credit history ACCOUNT or original type OF PAYMENT. I always select the original type of payment.

Follow AVA’s next instructions. You may be asked your get in touch with info as well as other details.

The fare, surcharges, taxes, as well as terminal charges will be refunded to you.

Update: Refunds take a great deal longer these past a number of months. Last may 2020, I got an email from AirAsia informing me that the refund should take 12-16 weeks from the date I got the message because of the volume of requests they are processing.

How to refund flight terminal tax or terminal fee

For refunds because of flight cancellation or rescheduling by AirAsia, double repayment or duplicate booking, the terminal charge or flight terminal tax will be refunded to you together with the fare as well as other charges.

But if you missed your flight or you don’t mean to utilize your booking anymore (no show), you can likewise request a refund for the terminal charge or flight terminal tax only.

With AirAsia, flight terminal tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. If you stop working to make a request within this period, you will not be able to get a refund.

We have a separate publish for it here: exactly how TO get A terminal charge REFUND

2020 • 2 • 25

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